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Customer Service

Shipping & Delivery
1. We ship to Australia, United Kingdom, Germany, France for free postage. All items will be dispatched within 48 hours (exclude weekends and public holidays, special circumstances will be listed clear in the listing or informed by messages/e-mails).
2. The shipping is out of our control. Please kindly inform us if you have waited for long time without receiving the parcel. Once the parcel was confirmed as lost by the post office/couriers after 15working days waiting, a new item will be sent out or full refund will be provided.
3. If buyer provided wrong address and the parcel returned to sender at last, buyer should pay for the shipping fee to resend the item to the new address. or we will only refund 90% of the item price for free shipping items, item price refund for the item that come with shipping if you need refund.
4.Please note that P.O. Box address is NOT supported for most of the items; We recommend that you leave us with your physical address.
Returns & Replacements
1.This item comes with 90 Days Manufacturer's Warranty from the date of customers purchased it. Special circumstances will be listed clearly in the listing.
Please contact us if you need warranty claim and returns assistance. We believe that any problem can be resolved. Please e-mail us for all your unsatisfied concerns before leaving feedback..
2. The warranty applies only to the original product and it is not extended for replacements.All light bulbs belong to Photo Equipments Kit, Aquarium Lighting Kit, Magnifying Lamp and other items with high attrition rate comes with 30 Days Manufacturer Warranty.
3. Please do check everything carefully after you received the parcel, any the damage except DOA (Dead-On-Arrival) would not be covered if it's your fault.
4.If your item has been damaged in transit or become faulty in warranty period, please email us with pictures or video to show the problem.
5. All accessories and bonus gift are not covered by warranty such as battery, earphone, cable, carry bag and so on.
6. Many items enjoy 30 Days Money Back Policy, which will be stated clearly on our item listings.
Payment, Pricing & Promotions
1. We accept PayPal. Credit card or e-Check via PayPal will be accepted, Bank Transfer (Only in Australia).
2. Please be aware that the e-Check would take 2-7 working days to be cleared, we prefer instant payment directly from PayPal.
3. Payment is needed within 3 days once you have purchased the products.
Updating Account Information
1. Please update your current postal address, We would ship to your paypal address only. Please confirm when you are paying.
Contact us
1. Business hour: Monday to Friday 12 a.m. to 9 p.m.
2. You may find that our FAQ pages can answer your questions, however if you would like to send us a message, we will endeavor to respond to your enquiry as soon as possible.
3. We have excellent customer service to provide extra ordinary before sale and after sale service to our customers every day in our business hour. Please don’t hesitate to contact us through message or email if you need any help.
4. Your messages and emails would be replied within 48hours (exclude weekends and public holidays).
for General enquiries please email to
for Billing enquiries please email to
Or Skype us by adding
Or Live Chat with us.
Or contact us by using the contact us form.