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Shipping Method Guides

Depending on your location and the type of goods you have purchased, Voilamart.com will dispatch your goods with 1 of 6 transport providers In Australia.

1.eParcel or Aupost (for items that weight 22kg or less)

What is eParcel Post?
eParcel is Australia Post's Internet enabled freight system. The delivery status of a package can be checked via the Internet at http://auspost.com.au/track/

How they work.
Each parcel carries a barcoded address label, which is scanned at several points during the delivery process.

This will usually happen the evening your parcel is dispatched or early next day.

Your eParcel number is included in your shipping confirmation email. When checking the website http://auspost.com.au/track/ using your eParcel number you should see something like this:

Delivery Number VJD00XXXXX
Location LOCAL PARCEL CENTRE
Time this Status Occurred
Status Received at Parcel Centre for Processing
Once the parcel has reached your local delivery centre another scan event will be created and checking the eParcel website http://auspost.com.au/track/ using your eParcel number VJD00XXXXX number will show you something like this:

Delivery Number VJD00XXXXX
Location LOCAL PARCEL CENTRE
Time this Status Occurred
Status Ready for Delivery
The local parcel contractor in your area will deliver your parcel and on delivery a signature is required. If no one is at the delivery address to receive the parcel, a card will be left advising that the parcel can be collected from the nearest post office.

 


2.Toll IPEC (for items over 22kg)

Where items exceed 22 kg they require a more specialised delivery service. Toll IPEC specialise in providing an Australia wide delivery service for large items. You will receive an email confirmation of your order including a tracking number, as soon as your goods are dispatched.

Each parcel carries a barcoded address label, which is scanned at several points during the delivery process. Parcels are collected from our warehouse on a daily basis (Monday to Friday). On arrival at the freight depot they are sorted and scanned into their corresponding states for shipping on the next day.

For very large item deliveries our vehicle will be equipped with a hydraulic tailgate, and the driver will have a trolley to ensure that your item can be safely delivered to your door. .

According to Toll IPEC’s delivery policy, the driver is not allowed to carry any items into customers' properties such as units, business buildings or any other flat buildings which are located in upper levels. Please note that the proposed delivery time is taken for whole day and extra charge will be included if special arrangement for delivery is requested.

 


 

In United Kingdom, Germany and France

Items in those countries would be shipped by Royal Mail, TNT, Hermes, Parcel Force, UPS, DHL and DPD. It depends on the item Size, Weight and Destination. If customers request a tracking number, please contact us.

Shipping charges for multiple items

In order to provide postage discounts on multiple items, Voilamart.com would need to dispatch all items together. Voilamart.com does not do this as it impacts on the speed with which items can be provided to the customer and reduces the flexibility which allows us to provide you with such a wide range of products. However, we remain convinced that even with postage costs taken into account, we are the most competitive online seller in Australia and UK.

Currently, Voilamart.com calculates postage costs on a per item basis. This is done in order to ensure that each item can be individually dispatched and tracked through the delivery process, from our depot to your front door. Our experience has been that customers value the added security this dispatch system provides.

Sending items individually also allows our dispatch process to be streamlined. This means that there is less processing time per order and items can also be dispatched directly from our suppliers and other locations without wasting time by consolidating before delivery

Voilamart.com subsidises the postage costs for a number of items to ensure that our stock turns over quickly and we provide our customers with the best possible deal. Please also note that the postage costs for each item include full transit insurance.

Undeliverable Packages

Occasionally packages are returned to us as undeliverable. When the freight company returns an undeliverable package to us, we will contact you via email or phone.

Why are packages occasionally undeliverable?

Incorrect Address.Packages are normally only undeliverable when the address is incorrect- please check your address carefully when placing your order. Should this occur, a redelivery fee will apply. In rare cases, it is also possible that the address label became illegible during the shipping and handling process, in this case the goods will be re-shipped free of charge.

Failed Delivery Attempt . If you are not at home when your package arrives and it was being delivered by Post eParcel, a card will be left in your letter box so that you can pick it up from your local Post Office. If your package was being delivered by Toll IPEC Management arrangements will be made in advance to ensure that your package can be delivered at a time convenient to you. Should you not be at home at the agreed time, a redelivery fee may apply.

Refused by Recipient. If you are sending a gift, it may be a good idea to let the recipient know that a surprise is on the way, otherwise they may refuse to accept the package believing that it was sent to them in error.

If you suspect your order cannot be delivered as addressed and you have not receive confirmation of its return to us after 4 weeks from the estimated delivery date, please contact us.


 

Tracking your package


1.eParcel

If your goods have been dispatched with eParcel, just click on the following link, please make sure you have your tracking number handy. eParcel tracking http://auspost.com.au/track/

2.Tracking your Australia Post parcel:
http://auspost.com.au/track/ or 1800 007 678

3.Toll IPEC

If your goods have been dispatched with Toll IPEC, please contact Toll IPEC on 1300 366 684 or https://online.toll.com.au/trackandtrace/index.jsp

For United Kingdom Customer

4.Royal Mail

If your goods have been dispatched with Royal Mail, please contact Royal Mail on 08457 740 740 or http://www.royalmail.com/track-trace

or http://www.royalmail.com/trackdetails

5. Parcel Force

If your goods have been dispatched with Parcel Force http://www.parcelforce.com/

6. DPD

If your goods have been dispatched with DPD http://www.dpd.co.uk/tracking/tracking

7. DHL

If your goods have been dispatched with DHL http://www.dhl-usa.com/en.html

8. UPS

If your goods have been dispatched with UPS http://www.ups.com/tracking/tracking.html

9. TNT

If your goods have been dispatched with TNT http://www.tnt.com/express/en_gb/site/home.html

 


 

Scheduling Delivery

eParcel

The package will be sent to the address you provide and if you are not at home when your delivery arrives, a card will be left in your letterbox so that you can collect your goods from your local Post Office.

Dropshipping

If you wish to purchase goods in bulk to resell them (on eBay, at local markets, small retailers or fundraisers), Voilamart.com will be happy to ship these goods directly to your customers.

Pickups not available

Voilamart.com is unfortunately unable to offer a pickup service for a number of reasons:

Voilamart.com ensures that you receive your goods as soon as possible by limiting its delivery mechanisms. Offering a pick up service would impact on the existing streamlined logistics process and slow down delivery time for all customers.

Insurance

Voilamart.com incorporates the cost of insurance into its shipping charge, so there is never a concern about your goods being lost in transit.

Should your goods not arrive, Voilamart.com will resend the item.

p.s. We reserve right to charge extra postage if you are in regional area.

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